Shipping Policy
1. Processing time
1) Normally, orders after payment will be ready for shipment within 48 working hours. When there is a holiday or weekend, there may be a slight delay.
2) For some tools with TESLA brand labels, the warehouse workers may hide the labels/stickers in the packing boxes. If you don't find the sticker, please contact TESEVO online customer service for help.
2. Shipping cost
1) Free shipping worldwide for orders over $149 USD. (Our customer service may contact you to make up a small portion of the shipping cost for areas such as Puerto Rico islands)
2) For orders under $149, the shipping cost depends on the weight, size (volume weight), delivery area and shipping company, please contact our online customer service for details.
3) TESEVO is currently shipped using express or special shipping lines, the current average shipping time to the world in about 10-15 days (wheels, steering wheels and other custom products to customer service to inform you of the time shall prevail),.
3. Shipping cost selection
1) Express delivery. DHL, UPS, FedEx, TNT Express
2) Standard shipping. EMS, China Post, Hong Kong Post, Singapore Post, Registered Mail, etc.
Please note:
a. When you choose express or standard shipping, TESEVO will choose the most suitable shipping method.
b. If you have any request for a specific shipping method, please leave a note in your order.
c. After completing your order, you will receive an email requiring you to confirm the shipping method and tariff value, please keep the email from TESEVO in your whitelist.
d. Once the package is shipped, TESEVO will update the tracking number on the website and you will receive an email directly with the tracking number.
e. You can track the status of your parcel by following the tracking link below.
For more information, please click here.
Return Policy
We prioritize your satisfaction and strive to make your shopping experience with us risk-free and enjoyable. We understand that you might need to return a product occasionally. In that case, we offer a straightforward 30-day return policy from the date you receive your item.
Returns Eligibility Products must be in the same condition as when received - unworn, unused, with tags, and in the original packaging. Proof of purchase is required. Please note, steering wheels and wheels are custom products and may only be returned due to quality issues.
Initiating a Return To start a return, please contact us at service@tesevo.com or use our live chat. Once your return is approved, we will send you instructions on how to return your package. If you want to return the product for personal reasons (no quality problems with the product), the customer needs to bear the return shipping cost; if you need to return the product due to product quality or other product problems, we bear the return shipping cost.
(The buyer will also be required to pay return shipping costs for refund requests arising from a temporary change in the buyer's wishes.)
Please remember, items sent back to us without first requesting a return cannot be accepted. For any queries about returns, contact us at service@tesevo.com.
Damages and Problems We encourage you to inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us immediately so we can evaluate the issue and make it right. Your 100% satisfaction is our goal.
Exceptions Certain types of items cannot be returned, such as custom products, hazardous materials, flammable liquids or gases. Regrettably, we also cannot accept returns on gift cards. If you have queries about your specific item, don't hesitate to contact us.
Exchanges To ensure you get what you want as fast as possible, we recommend that you return your item and place a new order once your return is accepted.
Refunds Once we receive and inspect your returned item, we will notify you and inform you if the refund has been approved. Approved refunds will be processed automatically to your original payment method within 3-5 business days. Please note, it may take some additional time for your bank or credit card company to post the refund to your account.
Note To expedite the return process, please ship via EMS and declare the package as a testing sample with a value under $100. Please avoid DHL/Fedex/UPS as these services may incur customs detentions, high taxes, and potential delivery issues. Losses incurred by selecting these express services for return will be borne by the sender.
For more information, please click here.
