1. Processing time
1) Normally, orders after payment will be ready for shipment within 48 working hours. When there is a holiday or weekend, there may be a slight delay.
2) For some tools with TESLA brand labels, the warehouse workers may hide the labels/stickers in the packing boxes. If you don't find the sticker, please contact TESEVO online customer service for help.
2. Shipping cost
1) Free shipping worldwide for orders over $89 USD. (Our customer service may contact you to make up a small portion of the shipping cost for areas such as Puerto Rico islands)
2) For orders under $89, the shipping cost depends on the weight, size (volume weight), delivery area and shipping company, please contact our online customer service for details.
3) TESEVO is currently shipped using express or special shipping lines, the current average shipping time to the world in about 10-15 days (wheels, steering wheels and other custom products to customer service to inform you of the time shall prevail),.
3. Shipping cost selection
1) Express delivery. DHL, UPS, FedEx, TNT Express
2) Standard shipping. EMS, China Post, Hong Kong Post, Singapore Post, Registered Mail, etc.
Please note:
a. When you choose express or standard shipping, TESEVO will choose the most suitable shipping method.
b. If you have any request for a specific shipping method, please leave a note in your order.
c. After completing your order, you will receive an email requiring you to confirm the shipping method and tariff value, please keep the email from TESEVO in your whitelist.
d. Once the package is shipped, TESEVO will update the tracking number on the website and you will receive an email directly with the tracking number.
e. You can track the status of your parcel by following the tracking link below.
4. Important Notes
1) Goods not subject to customs duties
For some EU countries, such as UK, France, Italy, Germany, etc. We may choose some duty-free channels for shipping. The shipping declaration value we will write lower than the actual value.
DPD: 10-12 working days
Yanwen special line: 10-20 working days
Registered mail. 7-15 working days
